Please contact our service center. We are available until 6:00 pm: +351 234 612 796
1. These general conditions of sale are agreed upon between Miranda & Irmão, Lda, with headquarters at Estrada N1 Km 228.9 Borralha 3750-871 Águeda, Portugal, with tax identification number 500385980, and contact phone number +351 234612796, hereinafter referred to as "MIRANDA" and the persons who wish to make purchases through the website www.mirandabikeparts.com hereinafter referred to as "User."
2. The parties agree that purchases made through the website www.mirandabikeparts.com will be governed exclusively by this agreement to the exclusion of any conditions previously available on the website.
1. The purpose of these general conditions of sale is to provide and define all the information necessary to the User on the modalities of ordering, selling, payment and delivery of purchases made on the website www.mirandabikeparts.com
2. These conditions regulate all the steps necessary to carry out the order and guarantee the follow-up of this order between the Contracting Parties.
1. The User finalizes his/her order by completing the purchase process presented on the website www.mirandabikeparts.com, by adding the product(s) or service(s) he wishes to order to the shopping basket:
2. To send an order, the User must:
a) Register on the website www.mirandabikeparts.com, providing the information requested there.
b) Log in (providing a combination of e-mail and password chosen by the User at time of registration).
c) Complete the information and choose the available options during the order completion process (delivery address and billing, shipping method, form of payment, as well as the NIF/VAT (if applicable) and the name that, for tax purposes, will appear on the invoice).
3. The final order confirmation by the User is equivalent to the full and complete acceptance of the prices and description of the products available for sale as well as of these General Conditions of Sale, which will be the only ones applicable to the contract thus concluded.
4. MIRANDA will honor orders received online only up to the limit of available stock. In the absence of product availability, MIRANDA undertakes to inform the User as soon as possible.
5. The information on the invoice is the sole responsibility of the User. The invoice once issued cannot be reissued with changes.
6. Orders are valid for 10 days unless the order is placed during a promotional campaign that sets a different time limit, and it is not possible to guarantee prices, discounts, promotions and offers beyond this deadline. If payment is not received within that period, the order cannot be validated. Any value received after this date will be returned or used for a new order.
1. On the website www.mirandabikeparts.com, MIRANDA proposes to the User the following payment methods: PayPal, or via Eupago, Lda:
a) Credit card (Visa, Mastercard)
b) Multibanco
EUPAGO AND TRADEMARKS LOG IN
In the case of payment by credit card, the debit will be made on the User’s card immediately after shipment confirmation of the merchandise. If some products ordered are no longer available, the value of them will be credited to the User's card after the order is closed
1. Order delivery takes up to 1-3 BUSINESS DAYS after ordering. Delivery is done by MIRANDA via FedEx.
2. Shipping costs are added to the order.
1. Prices must be understood in Euros, with taxes included, taking into account the VAT (if applicable) on the date of payment of the order.
2. If there is an increase in the price of any product, the User will be informed immediately to be able to choose to receive the order (and pay the difference) or to proceed with its cancellation.
1. The cancellation or return process is handled on a case-by-case basis by MIRANDA. The request must arrive in writing to the contact email: service-orders@miranda.pt within 30 days after ordering. The instructions for cancellation or return of the merchandise will be answered and defined by MIRANDA by the same means of communication.
2. Whenever possible, the return must be made through the same payment method, but if it is not possible, the user must present proof of payment and account or card ownership, in order to make the return by bank transfer.
3. MIRANDA undertakes to reimburse the User within a maximum of 5 days.
4. Returned products must be in a condition to sell, that is, in the same state in which they arrived at the User's hands, without any abnormality or damage.
5. If the value resulting from the exchange of products of an order is less than or greater than the initial value of the order, the conditions of fairness shall be indicated by MIRANDA.
The processing of personal data is done in compliance with the legislation on the protection of personal data. The same, subject to computer processing, will be included in MIRANDA's data base(s) and are intended for the registration and presentation of other products and services, as well as institutional information, to be made available by them.
Supplying personal data is optional. You are guaranteed, under the law, the right to access, rectify and cancel any data that directly concerns you, personally or by writing, directly to the address listed on the homepage of this website.
According to Decree-Law 24/2014 of February 14 - transposition into Portuguese law of the European Union Directive 2011/83/EU - any consumer has the right to freely terminate the contract without any justification. MIRANDA makes available to its clients the Free Resolution Form, as set out in Annex B of the above-mentioned Decree-Law, in the e-mail message confirming the respective request.
PROCEDURE AND DEADLINES: If you wish to terminate the contract, you must send MIRANDA & IRMÃO, LDA the Free Resolution Form duly completed or other unequivocal statement of intent to terminate the contract, either electronically to MARKETING@MIRANDA.PT, or by registered mail to MIRANDA & IRMÃO, LDA, Estrada N1 Km 228.9 Borralha 3750-871 Águeda, Portugal, or by any other reliable medium capable of proof (the customer bears responsibility for this transaction), up to a maximum period of 14 (fourteen) days from the date on which the customer, or a third party indicated by him or her other than the carrier, acquires physical possession of the goods. For this period of free resolution to be respected, communication concerning the exercise of the right of free resolution must be sent before the end of the resolution period, after which the return may not be accepted. MIRANDA will acknowledge receipt of the request to cancel the contract within a maximum period of 24 (twenty-four) hours, in working days. From the date of communication of the contract resolution, the customer has up to a maximum of 14 (fourteen) days to send to MIRANDA's premises all the items he or she intends to return.
EFFECTS: The customer can exercise his or her right of free cancellation in whole or in part and is responsible for the cost of return, namely the shipping costs, notwithstanding situations of claims. MIRANDA will reimburse the customer for the payments made, including the cost of the order delivery (with the exception of additional costs resulting from his or her choice of a different shipping method from the less expensive shipping method offered by us), within a maximum period of 14 (fourteen) days from the receipt date of the customer's decision to terminate the contract. MIRANDA reserves the right to withhold reimbursement until receipt and verification of conformity for all returned goods. In the event of a partial order return, the customer will be refunded the value of the goods actually returned and the cost of delivery, in the amount in which the goods in question incur the cost of postage. This refund will be made by the same payment method initially used by the customer. To refund the customer in cases where the customer has chosen to pay by reimbursement or Multibanco, MIRANDA will use the following means by the respective order of preference: PayPal, bank transfer, or cheque. We may also contact you for a refund of the amount via a discount voucher to be used at www.mirandabikeparts.com. In addition to what is mentioned in these Terms and Conditions, the customer will not incur any additional costs as a consequence of such refund.
In the event of a consumer dispute, the consumer may have recourse to a Consumer Dispute Resolution Entity:
European Commission - 1049 Bruxelles/Brussel - Belgium - http://ec.europa.eu/consumers/ odr/
CNIACC - Centro Nacional de Informação e Arbitragem de Conflitos de Consumo - Faculdade de Direito da Universidade Nova de Lisboa - Campus de Campolide www.arbitragemdeconsumo.org
CIMAAL - Centro de Informação, Mediação e Arbitragem de Conflitos de Consumo do Algarve - Edifício Ninho de Empresas - Estrada da Penha 8005-131 Faro www.consumidoronline.pt
Centro de Arbitragem de Conflitos de Consumo do Distrito de Coimbra - Av. Fernão Magalhães, n.º 240, 1º 3000-172 Coimbra www.centrodearbitragemdecoimbra.com
Centro de arbitragem de Conflitos de Consumo de Lisboa - Rua dos Douradores, 116, 2º 1100-207 Lisboa www.centroarbitragemlisboa.pt
Contratos celebrados na Região Autónoma da Madeira - Rua da Figueira Preta, n.º 10, 3.º andar 9050-014 Funchal centroarbitragem.sras@gov-madeira.pt
Centro de Informação de Consumo e Arbitragem do Porto - Rua Damião de Góis, 31 – Loja 6 4050-225 Porto www.cicap.pt
Centro de Arbitragem de Conflitos de Consumo do Vale do Ave Rua - Capitão Alfredo Guimarães, n.º 1 4800-019 Guimarães www.triave.pt
Centro de Informação, Mediação e Arbitragem de Consumo (Tribunal Arbitral de Consumo)
BRAGA: Rua D Afonso Henriques, nº 1 (Ed Junta de Freguesia da Sé) 4700 - 030 Braga
VIANA DO CASTELO: Av Rocha Paris, nº 103 (Edifício Vila Rosa) 4900 - 394 Viana do Castelo www.ciab.pt
In the event of an online consumer dispute, the consumer may make use of an online dispute resolution (ODR) system, the ODR Platform ("online dispute resolution"), which possesses the competence to resolve disputes relating to contractual obligations arising from sales contracts or online services. Access the Electronic Platform for Alternative Dispute Resolution in sales contracts or online services here - European Commission - 1049 Bruxelles/Brussel - Belgium - http://ec.europa.eu/consumers/ odr/
For Complaints and Claims - marketing@miranda.pt
More information on Consumer Portal - www.consumidor.pt
All information and content, whether visual or audio, present on the website www.mirandabikeparts.com are the property of Miranda&Irmão, Lda and are protected by copyright. Any reproduction, copying, use or disclosure thereof, by whatever means, is subject to prior authorization.
The processing of personal data is done in compliance with the legislation on the protection of personal data. The same, subject to computer processing, will be included in MIRANDA's data base(s) and are intended for the registration and presentation of other products and services, as well as institutional information, to be made available by them.
Supplying personal data is optional. You are guaranteed, under the law, the right to access, rectify and cancel any data that directly concerns you, personally or by writing, directly to the address listed on the homepage of this website.
Your privacy is important to us. We respect your privacy and are committed to protecting it. To better protect your privacy, we provide this notice explaining our privacy practices and the available options in which your information is collected and used.
Eventually, we request personally identifiable information, when you request a service, answer a survey, enter a contest, correspond with us or engage in certain other activities.
You decide whether to proceed with any activity that requests personal information.
However, if you do not wish to provide us with the requested personal information, you may not be able to complete the transaction.
Likewise, when you visit our websites, we will collect information known as 'clickstream' (IP address, domain name, etc..). This information, combined with the data you provided us, allow us to better customize your visits.
We use your personal information in the following ways:
To provide you with information about product upgrades, new products, services, newsletters, informative emails, and research on future product ideas or improvements;
To help us create content relevant to you;
To provide you with special offers that may be of interest;
To assist us in creating better products and services that meet your needs;
To allow you to download documents, obtain access to services or participate in other activities you select;
To help you quickly find software, services or product information important to you.
How we protect your personal information?
To ensure the security of your personal information, we established a series of security measures and protections. Your personal information is stored on secure networks, which are only accessible by a limited number of persons who have special access rights and pledge to respect and maintain the confidential nature of such information. Not with standing these measures, whenever you provide personal information on the Internet there is always a risk that it may be intercepted and used by third parties outside of our control. Although we make every effort to protect your personal information and privacy, we cannot guarantee the security of the information you make available over the Internet.
Apart from our group companies and for the purposes described above, we do not sell, trade, or otherwise transfer your personal information to third parties in any form. Your personal information may be transferred to third party contractors to provide us with certain services. They can be used to provide technical assistance. We require that these contractors keep our customers personal information secure and confidential. We also require that these contractors only use personal information on behalf of Miranda & Irmão, Lda. You may opt out of sharing your personal information at any time with third parties. Such request can be made through our website in the contact section or simply by sending us an e-mail.
In order to improve the services offered, we may include links to third party Websites. The Miranda & Irmão, Lda is not responsible for such websites own privacy practices. We recommend you to read their privacy statements, as they may differ from ours. The Miranda & Irmão, Lda will not be liable, nor can it be held liable for the content and activities of these websites.
The Websites of Miranda & Irmão, Lda may use technology widely known in the industry as 'cookies'. A cookie is a unique text file that a Web site sends to your software (browser). Cookies enable a website to tailor information presented to you based on your browsing preferences. We may use cookies to personalize your pages or to 'remember' you when you register products or services. If you do not want us to install cookies on your browser, you can set it to reject cookies. Rejecting cookies may affect your ability to use some of the services on our website.
Miranda & Irmão, Lda also uses cookies to track visits to our websites.The information collected in this way helps us to optimize the contents of the Websites, their navigation and performance.
We offer several ways for you to review, change or delete your personal information, or request that you not send additional information. Coincidently, we can provide you these options when you provide personal information.
You may also review, update or delete your account by editing your profile settings and account registration area where and when applicable. To protect your privacy and security, we will take reasonable steps to verify your identity before granting access or making corrections.
If you experience difficulty changing or deleting your personal information, you can contact us for assistance.
In the future, we may choose to modify or update this policy, either due to changes in legislation or to cover new internet developments. Therefore, we reserve the right to make any changes accordingly and ask you to visit this page regularly, as these changes may affect you as a visitor to our website.
For any questions regarding our privacy policy and other privacy aspects of our products and services, or to make a claim, please contact:
Miranda & Irmão, Lda
En1 Km228,9
Borralha
3750-871 Agueda
Portugal
Telephone: + 351 234 612 790
E-Mail:info@miranda.pt
Both our Websites as well as the information gathered is managed and controlled by Miranda & Irmão, Lda. Miranda & Irmão, Lda has its own server infrastructure located in continental Portugal. We offer ample guarantees for the protection of your personal information as well as administering it in accordance with the current legislation on the protection of personal information, as well as this privacy policy.
In the universe of sites developed by Lavva . Digital Agency, several cookies are used.
A cookie is a small file of letters and numbers that are stored by your browser on your computer´s hard drive.
These cookies are used to distinguish it from other users of our sites, without storing any personally identifiable information. The use of these cookies help us provide you a good experience as you navigate in our sites and also allows us to make continuous improvement. We also use cookies coming from Google Analytics that allow us to recognize and count the number of visitors and also see how they move while surfing the websites and applications of Lavva . Digital Agency.
This helps us improve the way our sites work, for example, to ensure that users easily find what they seek. None of our cookies store any personal information from users, such as your name or address. Please be aware that restricting cookies may impact on the functionality of the website(s) of Lavva . Digital Agency
The cookie policy described in this document applies in particular to the following domains.
Domain: http://mirandabikeparts.com
Site: Main site of Miranda Bike Parts
This cookie policy is applied to all sites hosted in Miranda Bike Parts
In the table below you can find more information about the cookies we use and the purpose of each:
Cookies strictly necessary
Allow you to navigate in the website and use their applications. Without these cookies, services you have requested cannot be provided.
Analytical cookies
Are used anonymously for the purpose of creating and analyzing statistics, to improve the functioning of the website.
Cookies functionality
Store user preferences regarding the use of the site, so that it is not necessary to configure the website each time you visit them.
In order to support our publication of content, sometimes pictures and video content of other websites, such as YouTube or Flickr are included. When visiting publications with contents as mentioned above, cookies of these websites could be created. The Miranda Bike Parts has no control in the dissemination of these cookies.
We would like to draw attention to the fact that some of our sites have included buttons for "sharing” that allows users to easily share articles through various social networks. These sites may set cookies when using this type of functionality. The Miranda Bike Parts has no control in the dissemination of these cookies.
You can block cookies by activating a setting in your browser that will allow you to refuse the creation of all or some cookies. Bellow you will find links of helping pages of the major internet browsers. However if you block all cookies (including session cookies) you may be unable to access certain parts of our websites.
- Internet Explorer
- Firefox
- Chrome
- Safari
- Opera
- Blackberry
- Android
- Safari
- iOS
- Windows Mobile
For legal information about cookies, click here.
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These cookies allow us to count the number of visits and source access so that we can assess and improve the performance of our site, using a service provided by Google Analytics.
Google Maps [lang]
These cookies are used by Google to see how many people are using Google Maps.
Language [lang]
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Designação do Projeto | Mil - Produção de novos componentes técnicos para E-Bikes
Código do Projeto | POCI-02-0853-FEDER-043010
Objetivo Principal | OT3 – Reforçar a competitividade das pequenas e médias empresas
Região de Intervenção | Centro
Entidade Beneficiária | Miranda & Irmão, Lda
Data de Aprovação | 21-05-2019
Data de Inicio | 10-09-2018
Data de Conclusão | 09-09-2020
Custo Total Elegível | 11.634.496,46€
Apoio Financeiro da União Europeia | 2.617.761,70€
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Designação do projeto | Qualificação das PME
Código do projeto | POCI-02-0853-FEDER-034282
Objetivo principal | Reforçar a competitividade das PME
Região de intervenção | Centro
Entidade beneficiária | Miranda & Irmão, Lda
Data de aprovação | 18-01-2018
Data de início | 12-07-2017
Data de conclusão | 11-07-2019
Custo total elegível | 514.443,76€
Apoio financeiro da União Europeia | 231.499,69€
Com o presente projeto de investimento denominado "Desenvolvimento de processos anexos às atividades de I&D e produção, desenvolvendo a capacidade de criação de valor e a eco-inovação", a Empresa pretende realizar um conjunto de investimentos que lhe possibilitem, em complemento com o projeto ao SI Internacionalização, reforçar a sua capacidade de assegurar uma maior e mais qualificada orientação dos seus sistemas de produção para a procura externa, contribuindo para o seu crescimento de forma sustentada, permitindo reforçar a sua competitividade nos mercados internacionais.
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Designação do projeto | Internacionalização
Código do projeto | 2487
Objetivo principal | Reforçar a presença da Miranda & Irmão no mercado internacional, focando essencialmente a abordagem de duas geografias distintas: o mercado nórdico (Finlândia, Dinamarca) e o mercado dos EUA.
Região de intervenção | COMPETE 2020
Entidade beneficiária | Miranda & Irmão, Lda.
Data de aprovação | 02-09-2015
Data de início | 23-05-2015
Data de conclusão | 22-05-2017
Custo total elegível | 1.003.166,27 €
Apoio financeiro da União Europeia | 451.424,82 €
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Designação do projeto | PROJETOS INDIVIDUAIS - Internacionalização
Código do projeto | POCI-02-0752-FEDER-034077
Objetivo principal | Reforçar a competitividade das PME
Região de intervenção | Centro
Entidade beneficiária | Miranda & Irmão, Lda
Data de aprovação | 22-01-2019
Data de início | 03-07-2017
Data de conclusão | 02-07-2019
Custo total elegível | 1.110.219,23€
Apoio financeiro da União Europeia [FEDER] | 499.598,65€
Objetivos, atividades e resultados esperados/atingidos | Com a implementação deste projeto, a empresa pretende reforçar a internacionalização de componentes mais avançados tecnologicamente, para o segmento MTB (bicicletas de montanha) e E-Bike (bicicletas elétricas), incrementando as vendas destes produtos em mercados como a Alemanha e EUA.
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Designação do projeto | Inovação Produtiva
Código do projeto | 188
Objetivo principal | Inovação na tecnologia de produção para o desenvolvimento de componentes baseados em produções de pequenas séries com elevado grau de aprofundamento técnico e tecnológico e com incorporação de inovações funcionais
Região de intervenção | Centro
Entidade beneficiária | Miranda & Irmão, Lda.
Data de aprovação | 10-08-2015
Data de início | 28-04-2015
Data de conclusão | 27-04-2017
Custo total elegível | 2.578.610,67 €
Apoio financeiro da União Europeia | 1.805.027,47 €
The Quality and Environment Policy of Miranda e Irmão, Lda. is implemented in all activities of Design and Production of Accessories and Components for Vehicles of Two and Four wheels [ISO9001/ISO14001] and Production and assembly of reflectors and technical parts in plastic [IATF16949]
It is based on the following principles:
- Sustainable development of the business
- Compliance with the requirements of all stakeholders
- Implementation of LEAN methodology in productive processes
- Human and professional development of our employees
- Compliance with legal and other environmental requirements applicable to identified environmental aspects
- Development of processes that contributes to pollution prevention
- Contribute to improve environmental performance
AENOR Environmental Management System Certificate
AENOR Quality Management System Certificate
AENOR IATF 16949 Certificate
